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Capability
Contact Officer
Equip internal Contact Officers to handle initial workplace grievances.
Programme Overview
Specialised training for employees acting as first responders for harassment or bullying complaints. It covers active listening, confidentiality protocols, and navigating the grievance process impartially.
Key Outcomes
- Equip leaders with rigorous, evidence-based frameworks.
- Ensure alignment with current legislative and compliance requirements.
- Foster a resilient, inclusive workplace culture that drives performance.
- Provide actionable strategies for immediate enterprise deployment.